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The Port Authority of New York and New Jersey has prepared this information to inform you of accessible services available at John F. Kennedy International Airport (JFK), Newark Liberty International Airport (EWR), LaGuardia Airport (LGA) and Stewart Airport (SWF). We hope this will help make your airport experience a pleasant one. Please use the feedback form to send us any comments or suggestions.

Please note that if you are not accompanied by or met at the airport by someone, it is best to arrange for any special assistance you may need in advance, either directly with your airline or through a travel agent.

To help you plan your visit in advance of your trip, use this website and interactive maps to identify and locate accessible services.

TSA Cares

TSA Cares is a dedicated helpline that provides passengers the ability to request assistance going through the TSA screening checkpoint and provides information on the screening procedures that specifically pertain to those with disabilities, medical conditions, and other circumstances. Passenger Support Specialists are Transportation Security Officers who have received advanced training on helping passengers with disabilities, medical, or other circumstances through the screening checkpoint. To request support, submit the following form at least 72 hours in advance of travel. www.tsa.gov/contact-center/form/cares.

If you require assistance and your travel date is less than 72 hours, please call TSA Cares at (855) 787-2227 or e-mail at TSA-ContactCenter@dhs.gov with your travel dates, flight information, and the type of assistance needed. The hours of operation for the TSA Cares helpline are 8 AM to 11 PM Eastern, Monday through Friday, and 9 AM to 8 PM Eastern, weekends and holidays.

Hidden Disabilities Sunflower Lanyard

LGA has launched a program offering the Hidden Disabilities Sunflower lanyard to passengers with hidden disabilities such as autism, PTSD, or hearing loss. First pioneered at Gatwick International Airport in London, the Sunflower lanyard communicates those passengers wearing the lanyard may need extra help while traveling. It is recognized in a growing number of international airports.

Program participation is voluntary. Passengers may request free Sunflower lanyards at the following pre-security Welcome Center locations.

Marine Air Terminal A Welcome Center in arrivals: between hours of 8 AM - 11 PM

Departures level Terminal B at the Guest Experience desk: between hours of 4am to 8pm

Terminal B Welcome Center HOV Level 1 and Level 1: between hours of 8 AM - 11 PM

Terminal C Welcome Center Arrivals Level: between hours of 8 AM - 11 PM

Passengers should continue to coordinate with their airlines and/or TSA Cares for pre-travel questions and accommodation arrangements.

Sensory Room

LGA has a Sensory Room located in Terminal C, post-security on level 3. The space offers a calm and quiet environment to help travelers decompress from the stress of flying. Pre-arrangements should be made with Delta to access the sensory room by calling a Delta representative at 1-888-750-3284 to request an escort.

Wheelchair Services

Special Accommodations - Wheelchair services, oxygen requirements and other accommodations must be arranged through your airline before your flight.

While tips may be accepted, wheelchair attendants are not permitted to request tips in exchange for services. If you were pressured to tip your wheelchair attendant, please report the incident at https://www.laguardiaairport.com/feedback.

Assistive Technology

Artificial Intelligence Remote Assistance (AIRA) - AIRA is a mobile app designed for blind or low vision customers to navigate independently with the assistance of a Live Remote ‘Agent’. All you need to do is download the app. The Agent will assist you and know what is in front of or near you with the use of the camera on your smartphone. Click on this link and download the app to use this free service at our airport.

Enhancing Accessibility with ASL Translation Technology - The Port Authority is committed to improving the customer experience for passengers with hearing disabilities by exploring innovative American Sign Language (ASL) technologies. In collaboration with Convo Communications, a Deaf-owned company, the Port Authority is piloting on-demand remote video ASL interpreting services through the Convo Now app. Passengers can access this service by scanning Convo’s QR codes located with our Airport Customer Experience Specialists (customer service agents wearing red shirts) in Welcome Center areas near Baggage Claims.

Hearing Loops – Sometimes referred to as an audio induction loop, hearing loops are an assistive technology that allows hearing aid users to have sound broadcasted directly to their hearing aids when the hearing aid is set to the “T” (Telecoil) setting. For locations of hearing loops at Terminal A and Terminal B, visit the interactive maps. At Terminal C, hearing loops are available in all gate areas for when announcements are made.

Public Transit

Accessible transportation options are available when using public transit and wheelchair accessible buses are available to travel around the airport. The Airport Shuttle Bus buses serves all terminals and parking lots. More information is available in our Public Transit section or by calling 511 or (888) GO511NY (888-465-1169), or visiting the MTA’s website: mta.info.

Parking

Parking spaces for customers with restricted mobility are available are located in each parking lot near the terminal entrance, subject to availability. To utilize the discount, you must enter lot through the “Ticket” lane and pull a ticket and request the courtesy discount by pressing the Help button and chatting with an attendant at exit.

To park in the ADA/Restricted Mobility spaces, official license plates issued by a municipality or state of residence must be prominently displayed. Parking fees for these vehicles are equal to the lowest rate available at the airport.

Car Rental and For Hire Vehicle

Vehicles equipped with hand controls are available from some on-airport car rental companies. For additional information or shuttle service, please contact the rental car companies directly.

Transportation is available in a range of services and prices. To ensure prompt service, make a reservation for an accessible vehicle at least 24 hours in advance. Click here for information on taxis and here for information on shared ride and other providers. Travel tip: For your safety, always avoid accepting a ride from any driver who approaches you. Use only authorized providers for ground transportation.

Restrooms

All of our restrooms and water fountains are accessible throughout our terminals.

Adult Changing Table – Located in the all gender/family restroom in Terminal A post-security (near Gate 1).

Adult Changing Table – Located in the all gender/family restroom in Terminal C post-security (near Gate 61).

Pet/ Service Animal Relief Area (SARA)

Pet/ Service Animal Relief Area (SARA) for service animals are available at our terminals. Look for the pet relief symbol for designated areas and check interactive maps for their location.

Is Someone Meeting You?

If a friend, family member or business associate will be driving to the airport to meet and assist you, please understand that they will not be permitted to wait in their car at the arrivals-level curb frontage. If you and all your baggage are not there when your ride pulls up to the curb, the driver must wait in the Cell Phone Lot for your call. Click here for more information on the lot.

Need Assistance?

Airport Customer Experience Specialists (look for them in red uniforms) are available at arrivals and at the Welcome Centers to assist passengers. If you need assistance and don’t see an Airport Customer Experience Specialist, please call (718) 533-4000 during the hours of 8 AM to 4 PM for help. Also, feel free to chat with us on WhatsApp LGA WhatsApp.

Contact

Questions or suggestions about accessibility at LaGuardia Airport? Email us at airportcustomercare@panynj.gov 

Nondiscrimination Poster

Americans with Disabilities Act (ADA) Information

Title VI Information

Port Authority’s Reasonable Modification Policy

ADA/Section 504 Coordinator & Title VI/Non-Discrimination Coordinator
William DeFeis AVIADA@panynj.gov 150 Greenwich Street 4 World Trade Center, 18th Floor New York, NY 10007